Technology trends of 2011

Crystal ball

90%

It has been said that history is the best predictor of future events and if that is in fact the case, then 2012 is going to be an incredibly exciting year in technology.  2011 saw the explosion of innovations in mobile and social technology with tremendous growth in group buying, geolocation applications, and tablet computing.   Continue reading

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Daily deals gone wrong

Cupcakes102,000

Over the past year or so I’ve been a fairly vociferous critic of Chicago-based Groupon.  Not that they needed any additional scrutiny given the plentiful bad press the daily deals darling has received for their “creative” accounting, high customer acquisition costs, pre-IPO swagger, post-IPO shrinking stock price, and the questionable benefit they ultimately bring to their business customers.   Continue reading

Facebook’s massive market capitalization

Facebook IPO$100 billion ($100,000,000,000)

The social networking giant Facebook with over 800 million users (or are they customers?) is looking to go public in Q2 2012 with an estimated market capitalization of $100 billion, according to a recent article by the Wall Street Journal.  The initial public offering would raise approximately $10 billion in a deal that would be one of the largest in history – #15 as a matter of fact.   Continue reading

One of the worst IPOs of the year?

Aside

Groupon logoGroupon is currently trading at $17 which is a 45.4% decline from their opening day high earlier this month.  Some pundits are already jumping on the “worst IPO of 2011” bandwagon.  Time will tell.

More accounting irregularities threaten to derail the hottest IPO of 2011

More accounting irregularities threaten to derail the hottest IPO of 2011 || “More Trouble for Groupon IPO” http://ow.ly/6DSZO

The late Irish dramatist Brendan Behan once said that “there is no such thing as bad publicity except your own obituary” and I can’t help but think that the folks over at Groupon might want to rethink their brash rhetoric heading into their currently scheduled IPO. Continue reading

What does this mean for the future of the daily deals industry?

Facebook dealsWhat does this mean for the future of the daily deals industry? || “Facebook kills off Groupon competitor” http://ow.ly/6fEPD

 

Groupon’s business gets hammered in the Harvard Business Review

Groupon‘s business gets hammered in the Harvard Business Review || “Why Groupon Lacks a Viable Business Modelhttp://ow.ly/65Spy

Executive leadership teams take heed, social media rules

Executive leadership teams take heed, social media rules || “Boardroom Lessons from a Social Media Misstep” http://ow.ly/61MkE

Customer serviceThere’s nothing better than a motivated “advocate” customer – unless of course you’ve wronged them in some fashion.  This has always been the case but with the rise of the Internet as the in the 1990s and early 2000s, the ability to rate a product or service and have your voice be heard was embraced by some (i.e., Epinions, Amazon, etc.) and feared by others.  Customer service was transformed overnight by the widespread adoption of email by hundreds of millions of people world-wide and the “click to chat” with an agent connected interested or angry customers instantly to the right person at a company without having to toil through the layers of and interactive voice response system.  The social media phenomenon has obviously taken the power of the customer to a whole new level, so if (or when as the case may be) something fails to delight them – be prepared to feel the wrath.

A friend and colleague of mine recently wrote “Social networking…it’s instant news. Instant information is just like screaming in the streets in a volume the whole world can hear.”  So true.

[Thanks Greg]

The daily deal battlefield is getting more dangerous for Groupon

The daily deal battlefield is getting more dangerous for Groupon || “Google buys The Dealmap to bolster Groupon rivalry” http://ow.ly/5SpcQ

Yes, this video has nothing to do with the article above but who can forget this debacle?


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Can group buying help renewable energy succeed?

Can group buying help renewable energy succeed? || “Can the Groupon Model Help Scale Solar?” http://ow.ly/5Nbnd

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