Mobile shopping dominance

Mobile shopping

92%

Perhaps one of the most interesting statistics to cross my inbox this year is today’s data point.  Retail analysis firm RichRelevance recently released a study based on 3.4 billion shopping sessions between April and December 2011, during which Apple’s market share grew from 88% to 92%.   Continue reading

Online customer service

Customer service53%

American industrialist and automobile pioneer Henry Ford is famous for a lot of things including some pretty overused quotations (i.e., “you can have it in any color…”) but the quip below is probably my personal favorite as it truly gets to the spirit of what it means to serve one’s customers: “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”   Continue reading

2011 social media year in review

Facebook is a drug1.2 billion (1,200,000,000)

On December 21st digital media measurement firm comScore released their 2011 social media year in review whitepaper entitled “It’s a Social World: Top 10 Need-to-Knows About Social Networking and Where It’s Headed.”  Rich with insights and data points, the whitepaper outlines the importance of social media in today’s world.   Continue reading

Social commerce psychology

Freud81%

For millennia the human mind has been seen as a complex puzzle whose mysteries are waiting to be understood by the fortunate few who can unlock them.  Some of the greatest thinkers humanity has every produced have committed their lives to this pursuit.   Continue reading

Walt Disney World

Disney47.3 million (47,300,000)

Based on the most recent AECOM Theme Park Attendance report, the annual attendance for the four major parks that make up the Walt Disney World totaled approximately 47.3 million for 2010.   Continue reading

2011 YouTube rewind

1 trillion (1,000,000,000,000)

According to a new video from YouTube, over 1 trillion video views (i.e., “video playbacks”) on the video sharing site.  That’s 140 playbacks for every man, woman, and child on earth.   Continue reading

Facebook for Android

Android Facebook DAU58.3 million (58,300,000)

For the first time since its launch in September 2009, the Facebook app for Android has surpassed the daily active users of the Facebook app for iPhone.  As of December 17 the Android app captured 58.3 million users while the users of Facebook’s iPhone app totaled 900,000 less or 57.4 million users.   Continue reading