Heading to Genesys G-Force in Dallas tomorrow for a speaking engagement

Heading to Genesys G-Force in Dallas tomorrow for a speaking engagement; great company with a great leadership team – http://ow.ly/4RcKK

I’m presenting a customer case study on how Kaplan (a division of The Washington Post Company) is “changing the conversation” with our customers and prospects by using Genesys’ contact center technologies.  We’re expecting around 750 attendees for the discussion and I’ll be joined on the stage by Kaplan’s CIO, Mick Demakos.

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